At hoodartwear.com, customer satisfaction is always our top priority.
About order cancellation: If the merchant has not shipped the goods within 3 days before the customer places the order, the order can be canceled (if the consumer initiates the cancellation of the order before the delivery time and within the time specified by the website for initiating the cancellation of the order, the order can be canceled)
Return or exchanged conditions for products with quality problem
About return: Items that can be returned/refunded within 30 days of receiving must follow the criteria as below:
-Faulty items damaged/broken, or soiled upon arrival.
-Items received in the incorrect size/color (refers to inconsistent with the size and color when you placed the order)
Necessary return process:
- The return package needs to contain the order number, reason for return and other information, and take a photo for customer service, put the product in the original packaging and send it through the local post office.
Return Address:
2-2, No. 25, Shunyifang Avenue East, Yuangang Village, Nancun Town, Panyu District, Guangzhou
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
❗We will not accept returns in the following conditions:
Washed, worn, used, or misused items.
Notice: Slight color difference should be acceptable due to the light and screen.
Since our product size and ideas are customized for each individual, if it is produced, there is no way to return the size and style with Non- quality problems
Warm tips: To avoid the unnecessary trouble, we suggest that every customer confirm the size and style carefully before placing the order.
Non- quality problems include: the wrong size you choose, style not like, etc.
Exchange process: the customer needs to negotiate with our customer service to determine whether it can be resent and the corresponding resend fee( the resend fee consist of the handling fee and shipping fee.)
TAKE SUGGESTIONS
- Professional suggestions will be offered. And our service team will provide you with detailed instructions.
REFUND OR EXCHANGED
- Once we receive your package, we will immediately process the refund or exchange based on our return conditions.
-Returned items must be in unused condition with the original packaging. We do not accept returned items that have been worn, damaged, washed, or altered in any way.
-We do not accept returned items sent back directly without our Return Staff assessment or go signal. Make sure to check returns with our staff first.
-Once the returned merchandise is received your money will be refunded back to you. hoodartwear cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to hoodartwear.coincludes any customs taxes or VAT as well as any return shipping costs you.
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